Jacob
Sumsion
Builds functions that don't exist yet. Stood up a help desk for American Airlines, the automation engineering function at NICE inContact, customer success at a Series B, and now SBF operations across 1M+ servers at Meta — including GPU AI training and inference clusters. Side projects keep coming: 20+ shipped — AI agent safety, SRE training simulators, security labs, ops tooling — most demoable from this site. Decorated Army veteran; held TS/SCI clearance during service. Eight active certifications across cloud, security, and Linux. The pattern: ambiguous problems land on my desk, I staff them, train them, and ship the tools that lock the solution in.
Professional Ethos
I keep ending up in places where the thing I need doesn't exist yet, so I build it. Automation functions, support operations, engineering teams. Then I make sure they run without me. That's the Army in me.
What I Build
Automation pipelines, CLI utilities, internal dashboards, monitoring integrations. 20+ projects shipped.
Automation functions, support operations, observability stacks, CI/CD pipelines. Built from the ground up in every role.
Hired, trained, and coached across four organizations. Built an iOS training app and ran weekly sessions. The people I train go on to train others.
Technical Stack
The Journey
SBF Team Lead
Meta Data Center (via Milestone Inc.) | Eagle Mountain, UT
Built two SBF teams from hiring through coaching. Created an iOS training app for technicians. Led SBF operations across 1M+ servers including GPU-accelerated AI training and inference infrastructure. I'm the escalation point for incidents and complex troubleshooting. I also write RCAs, run weekly training sessions, and do 1-on-1 coaching.
Contract Developer
Synthesis | Remote
Built TypeScript automations for an AI-driven education platform. Hands-on with Docker, CI/CD pipelines, and rapid iteration workflows.
Manager, Technical Support & Customer Success
Stellar Cyber, Inc. | San Jose, CA
Built customer success and support functions from the ground up for a Series B startup. Integrated Gainsight, Zendesk, and Jira. Operated on an Open XDR platform (NG-SIEM, SOAR, NDR): configured detection rules, automated responses, and triaged infrastructure alerts. Daily Kubernetes and Linux troubleshooting. Trained enterprise teams on alert tuning, incident response automation, and platform observability.
Success Engineer, Cloud Infrastructure
Fortanix (Contract) | Remote
Guided enterprise customers through cloud infrastructure onboarding for encryption and key management across AWS, GCP, and Azure. Hands-on IAM configuration, secrets management, and production troubleshooting in cross-cloud environments.
Commercial Tools Engineer, NOC
NICE inContact | Draper, UT
Created the automation engineer function from the ground up: built the pipeline from user story to delivery, eliminating hundreds of hours of manual operations tasks. Trained internal NOC teams on Splunk, BMC, and Rundeck for monitoring, observability, and automated incident response. Coordinated response to high-priority production outages.
Network Protection Engineer
Symantec (Blue Coat) | Draper, UT
Supported enterprise customers configuring network proxy systems, including firewall rules, packet capture analysis, and network troubleshooting.
Help Desk Manager
CSS Corp (American Airlines Contract) | Remote
Hired to stand up a remote help desk for American Airlines internal operations. Recruited and trained 5 support agents. Built phone, chat, and email support for airline personnel and equipment from the ground up.
Counterintelligence Special Agent (35L) & Armored Crewman (19K)
United States Army | Multiple Duty Stations
Held TS/SCI clearance. Implemented security solutions to prevent insider attack and loss of classified information. Trained personnel on threat identification and operational security in deployed environments (Afghanistan, Iraq). Led small teams in austere conditions requiring rapid problem-solving, meticulous documentation, and clear communication under pressure. Decorated for leadership and analytical ability.
Certifications
CompTIA Security+
Jan 2019
CompTIA Network+
Mar 2019
AWS Solutions Architect
Sep 2023
ISC2 Certified in Cybersecurity
Jun 2023
PCEP — Python Certified
Mar 2021
Linux Essentials (LPI)
Jan 2022
Azure AZ-900 Fundamentals
Nov 2020
Azure DP-900 Data Fundamentals
Aug 2023
Decorated Veteran & Honorable Discharge
U.S. Army Service
Education
Network Systems Administration
DeVry University
Dean's List
Pre-Medicine (A.A.S.)
Brigham Young University-Idaho
Graduated with Honors
Japanese Language
Conversational proficiency · 300+ kanji
2 Years In-Country · Military Operations
Agentic SOC Proof of Concept
A multi-agent system simulating three-phase attack chains against GKE/ML infrastructure. Five AI agents handle detection through compliance verification. Achieved 47-second MTTR.