20+ projects shipped // 15+ live // 4 operations built from zero

I build tools, systems,
and teams.

Operations leader and software builder. I've stood up automation functions, customer success teams, and training programs from the ground up. 20+ shipped projects back that up.

Explore Projects verified See the Proof
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Operations Built from Zero
4
Help Desk, NOC Automation, Customer Success, DC Teams
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Projects Shipped
20+
15+ with live demos
groups
Team Members Developed
30+
CSS, NICE, Stellar, Meta DC
cloud
Fleet Context
1M+
memory Meta Hyperscale Ops

How I Build

Every role, I've built something from the ground up. Here's the pattern.

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Build It From the Ground Up

Every role, I've created something that didn't exist: an automation function, a customer success operation, two datacenter teams. I don't wait for a mature playbook. I collaborate to create the playbook.

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Build It to Transfer

The measure of what I build is whether it runs without me. Training programs, iOS apps, documented pipelines, knowledge bases. The work keeps paying off under any owner.

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Build It to Last

Security mindset, observability, documentation, runbooks. If someone else can't operate it, debug it, and extend it, the job's not done.

Status: Operational
Meta // Stellar Cyber // NICE // CSS Corp // U.S. Army
Fleet Integrity 0.002% Error Rate

Career Timeline

Meta Infrastructure

SBF Team Lead

2024 — Present

Built 2 SBF teams from hiring through coaching. Created an iOS training app for technicians. Led SBF operations across 1M+ servers.

Stellar Cyber

CS & Support Lead

2022 — 2023

Built customer success and support functions from the ground up for a Series B startup. K8s troubleshooting, XDR ops, platform observability.

NICE inContact

Automation Engineer

2019 — 2022

Built the automation function from the ground up. Splunk, Rundeck, incident response. Eliminated hundreds of hours of manual operations tasks.

CSS Corp

Help Desk Manager

2015 — 2016

Hired to stand up a remote help desk for American Airlines. Recruited and trained 5 agents. Phone, chat, and email support for airline personnel and equipment.

U.S. Army

Leadership Under Pressure

TS/SCI clearance. Led small teams in austere conditions where you solve problems fast, document everything, and communicate clearly or people get hurt.

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Currently building toward SRE.

Shipping projects, studying for certs, leading a team today. Happy to talk.

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